Widerrufsrecht

EU Consumer Rights — 14-Day Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, under the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of withdrawal, you must inform us of your decision by contacting us at info@aljaslemensek.com. You must return the items within 14 days of informing us of your withdrawal. Items must be in the same condition as received — unworn, unused, with tags, and in original packaging. You will need to provide your receipt or proof of purchase.

You are responsible for the cost of returning items unless the product is defective or we sent you the wrong item. We recommend using a tracked shipping service.

Once we receive and inspect your return, we will notify you and process your refund within 14 days. The refund will be issued to your original payment method.

Extended 30-Day Return Policy (EU)

In addition to your EU rights, we offer an extended 30-day return period from the date you receive your item. The same conditions apply: items must be unworn, unused, with tags, and in original packaging, with receipt or proof of purchase.

Non-EU Orders (United Kingdom, Australia, and other destinations outside the European Union)

For orders shipped outside the European Union, we do not offer returns or refunds for change-of-mind purchases (for example, wrong size or preference selected after ordering). Given the distance involved, return shipping is often more costly — both financially and environmentally — than the value of the item. We ask customers in these regions to review product details carefully before ordering.

This exclusion applies to voluntary returns only. It does not affect your rights if an item arrives damaged, defective, or significantly different from its description. Please contact us at info@aljaslemensek.com within 14 days of delivery in these cases, and we will arrange a resolution.

How to Start a Return (EU customers)

Contact us at info@aljaslemensek.com to initiate a return. We will provide instructions on where to send your package. Please note that returns must be sent to Austria.

Items sent back without first requesting a return will not be accepted.

Damages and Defective Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@aljaslemensek.com so we can resolve the issue. Return shipping for defective or incorrect items is covered by us. Your statutory rights under EU law on conformity of goods apply.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products
• Sale items
• Gift cards

If you have questions about whether your item can be returned, please contact us.

Exchanges

We do not process direct exchanges. Please return your item and place a new order.

Refund Processing

Once we receive and approve your return, refunds will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@aljaslemensek.com.

Contact Us

For any questions about returns or refunds, contact us at:

• Email: info@aljaslemensek.com