Versand
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Destinations & Rates
Domestic (Austria)
- Standard Shipping — €6.50
- Free Shipping on orders over €200.00
- Estimated delivery: 2–4 business days
United Kingdom
- Standard Shipping — €17.50 (orders up to €79.99)
- Standard Shipping – Insured — €30.00 (orders €80.00 and above)
- Estimated delivery: 5–10 business days
Australia
- Standard Shipping — €33.50
- Estimated delivery: 10–20 business days
EU Countries
- Shipping to EU countries is currently paused.
- If you are located in an EU country not listed above, please contact us at info@aljaslemensek.com to discuss options.
Order Tracking
All orders include tracking. Your tracking number will be sent by email once your order has been dispatched.
Customs, Duties & Import Taxes
Orders shipped outside the European Union — including to the United Kingdom and Australia — may be subject to import duties, taxes, and customs clearance fees charged by the destination country's customs authority.
These charges are not included in the item price or shipping cost shown at checkout.
As the recipient, you are responsible for any customs duties, import taxes, and clearance fees. We recommend checking with your local customs office before ordering.
Alja Slemensek is not responsible for delivery delays caused by customs processing.
Shipping Restrictions
We currently ship only to Austria and countries listed above. If you're located outside these regions, please contact us to discuss shipping options.
Lost or Damaged Packages
If your order arrives damaged or goes missing, please contact us immediately at info@aljaslemensek.com with your order number and photos where applicable. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about shipping, please contact us at info@aljaslemensek.com